General notes on privacy
1. General
Your privacy matters to us. We only collect the data necessary to process your order and improve our service.
2. Data Collection
When you place an order, we collect your name, address, email, and payment details.
3. Data Use
We use your data exclusively for:
- Processing and delivering orders
- Customer support
- Legal obligations (e.g., invoices)
4. Third Parties
We do not sell your data. We only share it with service providers needed for payments, shipping, or IT hosting.
5. Cookies
Our shop uses cookies to function properly. You can disable them in your browser, but some features may not work.
6. Your Rights
You can request access, correction, or deletion of your data at any time by contacting us.
7. Contact
Email: privacy@librix.org
EU GDPR Compliance
1. Data Controller
Librix, based in Biel/Bienne, Switzerland, is responsible for the processing of your personal data.
2. Legal Basis
We process your personal data based on:
- Contractual necessity (to fulfill your order)
- Legal obligations (invoicing, accounting)
- Legitimate interest (fraud prevention, improving our services)
- Consent (for newsletters or optional marketing, only if you subscribe)
3. Data Retention
We keep your data only as long as necessary for the purposes mentioned, or as long as Swiss/EU law requires (e.g., 10 years for invoices).
4. Your Rights (EU & EEA customers)
Under GDPR, you have the right to:
- Access your data
- Correct your data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (for optional services like newsletters)
To exercise these rights, contact us at privacy@librix.org